Events

Is the Customer Always Right?

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Name: Is the Customer Always Right?
Date: March 1, 2018 - December 31, 2018
Registration: Register Now
Event Description:



Customer Service Training:
Is the Customer Always Right?


Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill, cultivate business relationships, market products and services, implement product improvement, increase sales and revenue, and more.

Objectives/Outcomes:
After completing this course, you will understand how to:
  • Determine what to do when the customer isn’t right.
  • Diffuse customer anger and disappointments.
  • And create a win-win outcome for both you and the customer.

Length of Training – 15 minutes

 
Fees/Admission:
Single User Price - $29.00
 
Professional Development Hours:
0.25
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