Customer Service Training:
Is the Customer Always Right?

Exploring the intended meaning behind the question, “Is the customer always right?” equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill, cultivate business relationships, market products and services, implement product improvement, increase sales and revenue, and more.

Objectives/Outcomes:
After completing this course, you will understand how to:

• Determine what to do when the customer isn’t right.
• Diffuse customer anger and disappointments.
• And create a win-win outcome for both you and the customer.