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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
X-PUBLISHED-TTL:P3D
REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180301
DTEND;VALUE=DATE:20190101
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:Is the Customer Always Right?
DESCRIPTION:Customer Service Training:\n\nIs the Customer Always Right?\n\n\n\nExploring the intended meaning behind the question\, "Is the customer always right?" equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill\, cultivate business relationships\, market products and services\, implement product improvement\, increase sales and revenue\, and more.\n\n\n\nObjectives/Outcomes:\n\nAfter completing this course\, you will understand how to:\n\n	Determine what to do when the customer isn't right.\n	Diffuse customer anger and disappointments.\n	And create a win-win outcome for both you and the customer.\n\n\n\nLength of Training   15 minutes
X-ALT-DESC;FMTTYPE=text/html:<br />\n<img alt="" height="294" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1891/Image/WorkSmartSeriesLogo.jpg" style="width: 400px\; height: 294px\;" width="400" /><br />\n<br />\n<span style="font-size:20px\;"><strong>Customer Service Training:<br />\n<span style="font-size:16px\;">Is the Customer Always Right?</span></strong></span><br />\n<br />\nExploring the intended meaning behind the question\, &ldquo\;Is the customer always right?&rdquo\; equips you with techniques for turning customer problems into opportunities. These techniques help you exercise goodwill\, cultivate business relationships\, market products and services\, implement product improvement\, increase sales and revenue\, and more.<br />\n<br />\n<strong>Objectives/Outcomes</strong>:<br />\nAfter completing this course\, you will understand how to:\n<ul>\n	<li>Determine what to do when the customer isn&rsquo\;t right.</li>\n	<li>Diffuse customer anger and disappointments.</li>\n	<li>And create a win-win outcome for both you and the customer.</li>\n</ul>\n<br />\n<strong>Length of Training</strong> &ndash\; 15 minutes<br />\n<br />\n&nbsp\;
LOCATION:
UID:e.1891.3691
SEQUENCE:3
DTSTAMP:20260618T211234Z
URL:https://business.chamber.owensboro.com/events/details/is-the-customer-always-right-3691
END:VEVENT

END:VCALENDAR