Identifying and Exceeding Customer Needs
Customer Service Training:
Identifying and Exceeding Customer Needs
Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.
Objectives/Outcomes:
Our learning objectives for this course are you will be able to:
- Categorize the customer’s need.
- Explore to specify customer need.
- Turn the customer’s need into an opportunity.
Length of Training – 15 minutes
Identifying and Exceeding Customer Ne...
Date and Time
Thursday Mar 1, 2018 Monday Dec 31, 2018
Fees/Admission
Single User Price - $29.00