Events

Identifying and Exceeding Customer Needs

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Name: Identifying and Exceeding Customer Needs
Date: March 1, 2018 - December 31, 2018
Registration: Register Now
Event Description:



Customer Service Training:
Identifying and Exceeding Customer Needs


Here, you’ll follow the process of uncovering customers’ needs, exploring and categorizing those needs and turning them into opportunities to gain a valuable customer that continues to want more of what you have to offer.

Objectives/Outcomes:
Our learning objectives for this course are you will be able to:
  • Categorize the customer’s need.
  • Explore to specify customer need.
  • Turn the customer’s need into an opportunity.

Length of Training – 15 minutes

 
Fees/Admission:
Single User Price - $29.00
Professional Development Hours:
0.25
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