Events

Handling Customer Complaints

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Name: Handling Customer Complaints
Date: March 1, 2018 - December 31, 2018
Registration: Register Now
Event Description:



Customer Service Training:
Handling Customer Complaints


Did you know that many unsatisfied customers don't even bother to complain? Much more damaging, they simply leave and buy from your competitors. In this course you’ll learn some effective strategies for turning a complaining customer into a corporate advocate.

Objectives/Outcomes:
At the conclusion of this course, you will understand:
  • The customer’s complaint.
  • How to provide an appropriate response.
  • How to ensure customer satisfaction.

Length of Training – 15 minutes



 
Fees/Admission:
Single User Price - $29.00
 
Professional Development Hours:
0.25
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