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PRODID:-//ChamberMaster//Event Calendar 2.0//EN
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CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180301
DTEND;VALUE=DATE:20190101
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:Mastering the Telephone - Basic Skills
DESCRIPTION:Customer Service Training:\n\nMastering the Telephone - Basic Skills\n\n\n\nTelephones are the primary tool used today for conducting business\, so it?s no wonder that to be successful in any business\, you must be able to communicate effectively by telephone. This training is designed to help you master fundamental telephone communication and management skills that allow you to be productive while building rapport with your internal and external customers.\n\n\n\nObjectives/Outcomes:\n\nAfter completing this course\, you will be able to:\n\n	Apply three fundamental telephone skills.\n	Place calls on hold\, transfer and take telephone messages effectively.\n	Demonstrate appropriate telephone etiquette.\n\n\n\nLength of Training - 15 minutes
X-ALT-DESC;FMTTYPE=text/html:<br />\n<strong><span style="font-size:20px\;"><img alt="" height="294" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1891/Image/WorkSmartSeriesLogo.jpg" style="width: 400px\; height: 294px\;" width="400" /><br />\nCustomer Service Training:<br />\n<span style="font-size:16px\;">Mastering the Telephone - Basic Skills</span></span></strong><br />\n<br />\nTelephones are the primary tool used today for conducting business\, so it?s no wonder that to be successful in any business\, you must be able to communicate effectively by telephone. This training is designed to help you master fundamental telephone communication and management skills that allow you to be productive while building rapport with your internal and external customers.<br />\n<br />\n<strong>Objectives/Outcomes</strong>:<br />\nAfter completing this course\, you will be able to:\n<ul>\n	<li>Apply three fundamental telephone skills.</li>\n	<li>Place calls on hold\, transfer and take telephone messages effectively.</li>\n	<li>Demonstrate appropriate telephone etiquette.</li>\n</ul>\n<br />\n<strong>Length of Training</strong> - 15 minutes<br />\n<br />\n&nbsp\;
LOCATION:
UID:e.1891.3687
SEQUENCE:3
DTSTAMP:20260623T140549Z
URL:https://business.chamber.owensboro.com/events/details/mastering-the-telephone-basic-skills-3687
END:VEVENT

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