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VERSION:2.0
PRODID:-//ChamberMaster//Event Calendar 2.0//EN
METHOD:PUBLISH
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REFRESH-INTERVAL:P3D
CALSCALE:GREGORIAN
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180301
DTEND;VALUE=DATE:20190101
TRANSP:TRANSPARENT
X-MICROSOFT-CDO-ALLDAYEVENT:TRUE
SUMMARY:Five Steps to Problem Solving
DESCRIPTION:Customer Service Training:\n\nFive Steps to Problem Solving and Diffusing Upset Customers\n\n\n\nHere you?ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers. You?ll then be able to apply this information in any customer interaction?be it by phone\, email or online chat. This course will cover the best practices of industry leading companies when providing stellar customer service.\n\n\n\nObjectives/Outcomes:\n\nAfter completing this course\, you will understand how to:\n\n	Thank the customer for calling.\n	Offer to help.\n	Treat customers with respect.\n	Apologize for inconveniences.\n	Listen actively to confirm understanding.\n\n\n\nLength of Training - 15 minutes
X-ALT-DESC;FMTTYPE=text/html:<br />\n<img alt="" height="294" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/1891/Image/WorkSmartSeriesLogo.jpg" style="width: 400px\; height: 294px\;" width="400" /><br />\n<br />\n<span style="font-size:20px\;"><strong>Customer Service Training:<br />\n<span style="font-size:16px\;">Five Steps to Problem Solving and Diffusing Upset Customers</span></strong></span><br />\n<br />\nHere you?ll learn all about the five-step TOTAL approach to customer service while problem-solving and diffusing upset customers. You?ll then be able to apply this information in any customer interaction?be it by phone\, email or online chat. This course will cover the best practices of industry leading companies when providing stellar customer service.<br />\n<br />\n<strong>Objectives/Outcomes</strong>:<br />\nAfter completing this course\, you will understand how to:\n<ul>\n	<li>Thank the customer for calling.</li>\n	<li>Offer to help.</li>\n	<li>Treat customers with respect.</li>\n	<li>Apologize for inconveniences.</li>\n	<li>Listen actively to confirm understanding.</li>\n</ul>\n<br />\n<strong>Length of Training</strong> - 15 minutes<br />\n<br />\n&nbsp\;
LOCATION:
UID:e.1891.3690
SEQUENCE:3
DTSTAMP:20260911T131754Z
URL:https://business.chamber.owensboro.com/events/details/five-steps-to-problem-solving-3690
END:VEVENT

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